Privacy policy
Dr Jennifer Long
This document describes the privacy policy of Dr Jennifer Long trading as Jennifer Long (ABN 91357362929) ‘we’, ‘us’, ‘our’) for protecting the privacy of personal information we collect about individuals (‘you’), including through our website, located at www.drjenniferlong.com through the provision of Medical information and/or services and directly from individual.
Please note: if you do not wish for your personal information to be collected in a way anticipated by this Privacy Policy, we may not be able to provide our services to you.
You may request to be anonymous or to use a pseudonym when dealing with us. We may agree to this, unless it is impracticable for us to deal with you, or if we are required or authorised by law to deal with identified individuals.
Personal Information We Collect
The types of personal information we collect include:
Name, date of birth, address(es), contact numbers, email address and other contact details;
Demographic data such as gender and location;
Technical data (including your internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website);
Usage data (including information about how you use our website, products and services); and
Marketing and communications data (including your preferences in receiving marketing from us and our third parties and your communication preferences).
We may collect the above types of personal information from people including website visitors, customers, and potential clients.
How We Collect Personal Information
We are committed to using lawful and fair means to collect personal information and collecting it from others only when it is unreasonable or impracticable to obtain certain information directly.
We collect personal information in a number of ways:
When someone visits our website;
When someone makes an enquiry with us (for example, by telephone or email);
When someone contacts us via email or our website;
When someone completes a client intake questionnaire; and
When someone participates in one of our programs or services.
We limit the circumstances in which we collect personal and information indirectly. This may be where a person has authorised us to collect information from other service providers they have disclosed information to (for example, information provided via a referral).
How We Hold and Protect Personal Information
We store all personal information we collect electronically, including on or within:
Dedicated information storage software, such as client relationship management systems;
Electronically, in an offline encrypted file;
Cloud-based storage;
The backend of our website; and
Security
We are committed to ensuring that the personal information we hold is secure and protected from misuse, interference, loss and unauthorised access, modification or disclosure. We undertake the following precautions to protect personal information we hold:
our website contains pages encrypted with SSL (Secure Sockets Layer) to ensure the safety of any data that is submitted through use of our website;
we limit access to personal information to a “need-to-know” basis;
the backend of our website is password protected;
we protect devices we use to collect, hold, use and disclose personal information with industry-standard anti-virus software;
our devices are protected by passwords and are stored in secure premises;
data is securely stored on cloud servers;
conversations involving the discussion of personal information take place in private, where conversations are unable to be overheard by unauthorised personnel; and
if we no longer need personal information, we take reasonable steps to delete or de-identify the information.
If a data breach occurs involving personal information, we will notify you if required under the Privacy Act 1988 (Cth) (‘the Act’) and related legislation.
Why We Collect, Hold, Use and Disclose Personal Information
We collect, hold, use and disclose personal information as is reasonably necessary for us to operate our business and provide our products and services, including for the following purposes:
to contact and communicate with clients and potential clients;
for the purpose of booking and delivering our goods and services;
to verify transactions to ensure that we are not subject to any potential risk or fraudulent activity;
to ensure we are the right fit for clients;
to ensure the accurate and safe provision of services;
to facilitate referrals;
to adhere to our administrative, internal record keeping and professional obligations;
as required by law.
We do not disclose information to overseas third parties.
We never sell or rent personal information we collect.
Your Consent
We request your consent to the processing of your personal data for the purposes set out in the above clause.
By providing us with your personal information, you give us consent to process your personal data. You can withdraw that consent at any time by sending an email to admin@drjenniferlong.com. If you ask us to, we will stop using your personal data as soon as possible, except to the extent that we need to keep records in accordance with our professional obligations or by law.
Cookies
As you probably know, a cookie is a small text file that’s placed on your computer to help us remember your preferences, like your login information or location. Cookies are used for a variety of reasons. We use cookies to make it easier and faster for you to use our website.
We also use cookies for security purposes to protect you online. We and our third-party vendors may also use cookies to display advertisements to you elsewhere on the internet.
You can block the use of cookies by selecting the appropriate settings on your browser. You can opt out of third-party vendor cookies by visiting your Google Ad settings or http://www.networkadvertising.org/managing/opt_out.asp.
Please note that the website may not work as well for you if you disable cookies.
Links
To help you find more information, we sometimes include links to other helpful websites from our website. Please note that this privacy policy only applies to information that we collect on our website (not any other site).
As we aren’t responsible for data collection on those other sites, our privacy policy won’t apply. We can’t guarantee any of the privacy practices of other websites, so please be safe and make sure you read their privacy policy before giving them your personal information.
Access, Concerns, Correction and Deletion
Access:
You can request details of personal information that we hold about you in certain circumstances set out in the Act. We may refuse to provide you with information that we hold in certain circumstances set out in the Act.
Otherwise, we will provide access to the information if it is reasonable and practicable to do so. In most cases we will do this free of charge, but if complying with your request requires significant effort or expense on our part, we might ask for compensation for that.
To request access, please email admin@drjenniferlong.com
Correction:
If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us at admin@drjenniferlong.com
We will endeavour to promptly correct any information found to be inaccurate, incomplete, or out of date and to notify of the correction, unless it is impracticable or unlawful to do so.
Deletion:
If you want us to delete personal information we hold about you or to not collect information from you for a specific purpose, please contact us at admin@drjenniferlong.org
Please note that if we agree to delete information, because of backups and records of deletions, it may be impossible to completely delete the information without retaining some residual information.
We will respond to any request to access, correct or delete information within a reasonable time.
Concerns
If you have a concern about the management of your personal information, please contact Dr Jennifer Long at info.drjenniferlong.com
If unsatisfied with our response, you may lodge a formal complaint about the use of, disclosure of, or access to, your personal information, with the Office of the Australian Information Commissioner. For more information, visit https://www.oaic.gov.au/.
Changes to this policy
If we decide to change our Privacy Policy, we will let you know by posting an updated version on our website.
Contacting us
For any questions or notice, please contact us by emailing admin@drjenniferlong.com
This privacy policy was last updated: November 2025